Maintenance and Support
An in-house IT team should focus internally on critical strategic tasks, while the tactical implementation of those tasks can be completed offsite at a fraction of the cost.
The tedious, mundane, sometimes extensive, always costly maintenance can be completed more accurately and at a cheaper cost if performed by AFA. Our clients' IT departments experience unparalleled effectiveness concurrently with utilizing our maintenance services.
AFA engages in several different types of partnerships with our clients to provide a dedicated trouble-shooting team to streamline patches and workarounds, as well as professional recommendations for fine-tuning inefficient in-house support.
AFA engages in Service Level Agreements (SLAs) in order to provide services that allow our clients complete control of a business process without having to perform the arduous tasks that are associated with providing quality support. We employ these SLAs to provide complete 24/7 support, at all levels, to all clients.
AFA provides the following application maintenance and support services:
- Off and on-site maintenance
- Bug extermination and trouble shooting
- Bug tracking and reporting
- Fine-tuning and improvement to product/service functionality
- Research and design of new features
- Assistance in deployment and implementation